Return Policy
If there is any information that is not listed below and you have questions, please email me at crysticjewels@gmail.com
1. Introduction
At Crystic Jewels Co., we take pride in the quality and craftsmanship of our jewelry. If for any reason you are not completely satisfied with your purchase, please review our return policy below.
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2. Return Eligibility
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Items must be returned within 30 days of the original purchase date.
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Items must be in their original condition, unworn, and with all original packaging and tags attached.
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Custom or personalized items are non-returnable and non-refundable.
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3. Return Process
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To initiate a return, please contact our customer service team at cysticjewels@gmail.com with your order number and reason for return.
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Our team will review your request and, at our discretion, provide you with a Return Authorization (RA) number if the return is approved.
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Items returned without an RA number will not be accepted.
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4. Return Shipping
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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5. Refunds
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Refunds are processed at the company's discretion after the returned item has been inspected and approved.
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Approved refunds will be credited back to your original method of payment within 7-10 business days.
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Shipping costs are non-refundable.
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6. Exchanges
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Exchanges are handled similarly to returns. Please contact our customer service team at crysticjewels@gmail.com to discuss your exchange options.
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Exchanges are subject to product availability and our discretion.
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7. Non-Returnable Items
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Custom or personalized items
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Items on sale or clearance
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Items without their original packaging or tags
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8. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of receiving your order at crysticjewels@gmail.com.
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We may request photos of the damage or defect and will provide further instructions based on the situation.
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We will arrange for a replacement or refund for damaged or defective items at our discretion.
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9. Jewelry Repair Service
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If your jewelry breaks after 30 days of purchase, we offer a repair service for a fee of $10.
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Certain jewelry are not eligible for this service.
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To request a repair, please contact our customer service team at crysticjewelry@gmail.com with your order number and a description of the issue.
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Our team will provide you with further instructions and a Repair Authorization (RA) number.
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Customers are responsible for shipping costs to and from our repair facility.
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Once the item is received, repairs will be completed within 14 business days.
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10. Contact Us
If you have any questions about our return policy, please contact us at crysticjewels@gmail.com.