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Frequently Asked Questions

If there is a question you have that is not listed below, please email me at crysticjewels@gmail.com

Q1: What materials are your crystal bracelets and waist jewelry made of?

A1: Our jewelry is made from high-quality natural crystals, gemstones, glass seed beads and durable string and Egyptian thread. Each piece is carefully handcrafted to ensure both beauty and longevity.

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Q2: How do I determine my bracelet or waist size?

A2: To determine your bracelet size, measure your wrist with a flexible tape measure or a piece of string, then measure the string with a ruler. For waist jewelry, measure around your waist where you plan to wear the jewelry, ensuring the tape is snug but not tight. I generally make my bracelets 7in, if your wrist is smaller or bigger, please request a custom. I also request your pants size for waistbeads to make it easier for the customer with measurements. 

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Q3: How do I care for my crystal jewelry?

A3: To keep your jewelry in pristine condition, avoid contact with water, perfumes, and harsh chemicals. Clean your jewelry with a soft, dry cloth, and store it in a cool, dry place away from direct sunlight.

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Q4: Can I customize my jewelry order?

A4: Yes, we offer customization options for many of our pieces. Please contact us with your specific requests, and we will do our best to accommodate them.

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Q5: Can you repair my jewelry if it breaks?

A5: Yes, we offer a Jewelry Repair Service. Please refer to our Reurn Policy page for more details.

 

Q6: What is your return policy?

A6: We only accept returns with a refund at the companies discretion. Please refer to our Return Policy page for more details.

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Q7: How long will it take to receive my order?

A7: Orders are typically processed within 5-7 business days. Shipping times vary based on your location and the shipping method selected at checkout. Please refer to our Shipping Policy for more detailed information.

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Q8: Do you ship internationally?

A8: Yes, we offer international shipping to many countries. Please check our Shipping Policy for more details on international shipping options and costs.

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Q9: How can I track my order?

A9: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

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Q10: What payment methods do you accept?

A10: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also accept AfterPay on eligible orders.

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Q11: How can I contact customer service?

A11: You can reach our customer service team via email at crysticjewels@gmail.com at during business hours (Monday to Friday, 9 AM - 5 PM EST).

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